The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • This section sets forth the Terms and Conditions of sale for QuanTEM.com (“Web Site”), MoldAlert.com and QuanTEM Laboratories, LLC.

    By completing a purchase with us you agree to follow these Terms and Conditions and to be bound by them:

     



  • Copyright
  • All content appearing on this Web site is the property of: 
    QuanTEM Laboratories, LLC DBA MoldAlert.com

    As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: 

     



  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by QuanTEM Laboratories, LLC DBA MoldAlert.com. Nothing contained herein shall be construed as conferring by implication or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of QuanTEM Laboratories, LLC DBA MoldAlert.com or any third party, except as expressly granted herein.



  • Use Of Site
  • QuanTEM carries and retrieves from it’s suppliers all of the products displayed on our Web Site. In some cases, merchandise displayed for sale on our Web Site may be temporarily out of stock or may be discontinued without notice.

    All prices and services featured on our Web Site are quoted in U.S. Dollars.

    Every effort has been made to ensure the accuracy of prices, item numbers and availability however, we cannot be responsible for typographical errors. We reserve the right to correct any errors or omissions.

    The total order amount, including tax and delivery charges will be charged according to your requested payment method at the time the order is placed.

    Clearance items:  Clearance items cannot be cancelled. Clearance items are final sale and may not be returned. Quantities are limited and items are subject to prior sale. No price adjustments on prior sales.

    Order Cancellations  Order cancellations made after the product has shipped will include a 10% restocking charge.

    Warranty Service:  At QuanTEM quality and service has always been a priority. Should you receive a damaged or broken product please contact Barbara Holder at 1-800-822-1650 or by email at Barbara@moldalert.com

    Non-Warranty Returns: We make every effort to deliver products that meet or exceed your expectations. In the event that our products do not meet your expectations the following return policies and procedures apply.

    Return Procedure:  We stand by the products we sell.  If you wish to return a product please follow the following steps. Call QuanTEM at (800) 822-1650 to request a return shipping label. Return the product, along with a description of the problem within 30 days of receiving the product. If possible, repack the item securely in its original carton. If you need assistance with any part of this process, please call Customer Service at 1-800-822-1650.

    If you receive a damaged, defective, or an incorrect item, your warranty service will be provided at no charge. Your product will be inspected upon return. A credit will be issued to the original credit card or gift card used for the purchase. Refunds generally appear on your credit card or account statement within 7 to 10 business days.

    Shipping charges will be refunded or kept as a credit to pay for the return shipment, if possible.  If an item cannot be replaced, QuanTEM will agree to a 100% refund on the items purchased, shipping/freight charges and tax.  



  • Privacy Policy
  • What information do we collect? We collect information from you when you register on our Web Site, subscribe to our newsletter or respond to a survey. When ordering or registering on our site, as appropriate, you will be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

    What do we use your information for? Any of the information we collect from you may be used in one of the following ways: ; To personalize your experience (your information helps us to better respond to your individual needs) ; To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) ; To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) ; To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. ; To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

    How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

    Do we use cookies? Yes Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

    Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    Childrens Online Privacy Protection Act Compliance:  We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age.

    Our website, products and services are all directed to people who are at least 13 years old or older. Terms and Conditions Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.moldalert.com/termsandconditions.sc By using this site, you agree to our online privacy policy.

    If we decide to change our privacy policy, we will post those changes on this page.

    This policy was last modified on April 29, 2012.  If there are any questions regarding this privacy policy you may contact us using the information below. Http://www.moldalert.com 2033 Heritage Park Drive Oklahoma City, Oklahoma 73120 USA Support@moldalert.com (800) 822-1650



  • Consumer Agreement
  • QuanTEM may update or modify these Terms and Conditions at any time and without prior notice. For this reason, it is important to always important to read them.

    Any action relating to the use of QuanTEM or moldalert.com must be brought in the state or federal courts located in the State of Oklahoma, Oklahoma County.

    This Web Site and all its contents are protected under copyright by QuanTEM Laboratories, LLC with all rights reserved.



  • Shipping & Delivery
  • The estimated delivery date is an estimate of the approximate date the product is expected to arrive at your location and is subject to change. We will endeavor to keep you informed on the progress of your order. Most items are in stock and will ship within 24 hours.

    We ship most items via FedEx, UPS or a similar method. Express shipping is available at an additional cost unless stated otherwise in a quantum/moldalert.com promotion.  Sources Include:  a moldalert.com promotion, a QuanTEM Chronicle Newsletter promotion or any other trade publication in the form of a physical advertisement or a digital coupon or verbal coupon code made specifically for either QuanTEM website.

    At this time, QuanTEM Laboratories and Mold Alert.com ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands  Additionally, QuanTEM Laboratories and Mold Alert.com ships merchandise to Canada, Finland and Japan.  If you require or products or services and reside outside this covered area, and we will make every attempt to accommodate you.

    The risk of loss and title for all merchandise ordered on this Web site pass to you when merchandise is delivered to the shipping carrier.

    For this reason and for your convenience, various forms of shipping are available to choose from.  We highly recommend choosing a carrier and priority that includes a tracking number. 

    QuanTEM & MoldAlert.com’s preferred shipping carrier is FedEX.

    Please consider purchasing shipping insurance on your package or freight through the shipping company you choose at time of check out.  Insert a request for contact prior to purchase and someone from QuanTEM will contact you to add insurance to your shipment(s)*

    *Not all shipping methods qualify for insurance adders.



  • International
  • Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. 

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products.  is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.



  • Sales Tax
  • QuanTEM Laboratories and Mold Alert.com is bound by Oklahoma State Law to collect and report sales tax for merchandise ordered on this Web site or when using the print and call" function based on the applicable state sales tax rate and the location to which the order is being shipped. MoldAlert.,com calculates sales tax by postal code issues and maintained by the U.S. Postal Service and the U.S.Internal Revenue Service.



  • Warranties
  • At QuanTEM quality and service has always been a priority.  

    Should you receive a damaged or broken product please contact Barbara Holder at (800) 822-1650 or email her at Barbara@moldalert.com.   



  • Return Policy
  • Non-Warranty Returns:

    We make every effort to deliver products that meet or exceed your expectations. In the event that our products do not meet your expectations the following return policies and procedures apply

    Return Procedure:

    If you wish to return a product, please follow the following steps. You must return the product, along with a description of the problem, via an insured parcel post carrier within ten (10) days of receiving the product.  If possible, repack the item securely in its original carton.  If you need assistance in sending in those times you wish to return you may contact Customer Service at 1-800-822-1650.

    If you receive a damaged, defective or incorrect item, your warranty service will be provided at no charge. Your product will be inspected upon return. A credit will be issued to the original credit card or gift card used for the purchase.  Refunds generally appear on your credit card or account statemenwitinn 7 to 10 business days.

    Shipping charges are not refundable and you are responsible for the return shipping (pick up) charges. If you receive a damaged, defective, or incorrect item, your warranty service will be provided at no charge



  • Store Hours
  • QuanTEM Laboratories is open Monday through Friday from 8:00am to 5:00pm.   Customer Service lines terminate at 5:30pm Central.  Moldalert.com is a 24-hr service.  All orders placed after 3:00pm Central may be processed on the next business day.

    Additionally, our labs make themselves available upon advance-scheduled reqest on Saturdays* for special projects.

    *Saturday analysis requires advance notice.  Additional shipping instructions, analysis fees and shipping charges may be involved.  Please call us at (800) 822-1650 for more informaiton.



  • Miscellaneous
  • VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. QuanTEM Laboratories and Mold Alert.com and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. 

    GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of QuanTEM Laboratories and Mold Alert.com shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury. 

    MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and QuanTEM Laboratories and Mold Alert.com with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and QuanTEM Laboratories and Mold Alert.com with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by QuanTEM Laboratories and Mold Alert.com. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.